Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Solution Warranty

  • Each ticket you post to the customer assist Dept will be replied to within approximately 60 minutes. All standard requests are going to be replied to immediately. Nevertheless, if the support inquiry you have submitted needs the assistance of an experienced admin technician, we will forward the ticket to him and will inform you about the hold–off.

  • Top quality support service

  • Qualified Technical Assistance Service

  • Our client help staff is going to be on duty for you round the clock to to reply to all help demand tickets that you send to us. We offer tech help for the packages that are installed in advance on your machine. These include our custom created Online Control Panel, the preferred Operating System and the server admin panel (based on the VPS type).

  • Intuitive help center

  • An Intuitive Help Section

  • A complete and consistently updated knowledge base is included in our custom–built Online Control Panel. It provides quick tips on how to perform all the important site supervision tasks. The Help area gives you exhaustive how to articles and step by step video training. You can gain access to the Help section by pressing the Help or Video buttons in the upper right corner of each Control Panel section.