Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center Section

  • The Help Center section incorporated into your Online Control Panel features a selection of help articles and commonly asked questions. Aimed towards solving any common issue that you might run into, they are written by our support team of trained technicians.

  • Top quality support service
  • Tutorial Videos

  • For people who’d rather find out how to deal with a common issue by watching an instructional video, we have added a compilation of video tutorials to our Online Control Panel. All the video clips are brief and simple to comprehend. They offer you step–by–step presentations of various web site management actions.

  • Intuitive help center
  • A One–Hour Support Ticket Response Guarantee

  • We back up all our semi–dedicated servers with a 24–7 client support service and a 1–hour support ticket response time guarantee. Our experienced support engineers will be available day and night to reply to your enquiries and to remedy any problem that you could possibly chance upon. Just send a helpdesk ticket from the Help Center section and we’ll respond to you in no time.