One-Hour Response Guarantee in Cloud Hosting
Our Linux cloud hosting packages feature a 1-hour response time guarantee, which implies that no matter what question or problem you may have, we will always be there to lend you a hand. In reality, it seldom takes more than half an hour to get a problem sorted out or an enquiry answered, and this is valid for both technical and pre-sales matters. Our client care team members will be at your service 24x7, even on legal holidays and weekends, which means that you’ll receive immediate assistance at all times. We understand just how valuable time can be, so by the time we reply to your e-mail or trouble ticket, we’ll have probed into the matter and, if we haven’t worked out a solution, we will supply you with more details on what you have to do on your end, if the circumstances require it. With our support services, you can be certain that there will be somebody to lend you a hand straight away, irrespective of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our help desk support staff members will be at your disposal at all times and they’ll reply to any ticket that you post from the hosting Control Panel within no more than 1 hour. The ticket response time is guaranteed irrespective of whether you’ve got a generic query with regard to your semi-dedicated server or you bump into a certain obstacle and for most issues you won’t have to wait even that long. Irrespective of what the essence of the issue is or what time of day or night it is, we will be there to lend you a helping hand, as we’re available 24x7x365 to address any technical, general or billing issue. In case you contact us about anything that’s within our capability, we’ll sort it out before we get back to you, so you won’t have to wait for hours or days while the problem perseveres. In case there is something that you have to do on your end, we will supply you with the required information – what possible solutions to try out, what steps to take, etc.