There are a handful of ways in which you can touch base with the hosting company whose services you are using, but the one that you’ll invariably find no matter which company you select is a ticketing system. It is the easiest correspondence medium for a number of reasons. In case no help desk staff member is free at the moment and they’re all occupied, a phone call may not be answered, but a ticket will always hit home. Furthermore, you can copy ‘n’ paste extensive bits of information without having to worry about spelling errors, and in case a given issue requires more time to be resolved or a number of replies need to be exchanged, all the info will be in the very same location, so each party can always follow the steps taken by the other one. The disadvantage of using tickets to get in touch with your hosting company is that they are often separate from the hosting platform, which suggests that if you have to provide info or to follow guidelines, you’ll have to use at least two different admin interfaces and this number could rise if you want to manage multiple domain names. Additionally, a lot of hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting for a reply.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you’ll never have to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire web presence. You can swiftly access any trouble ticket while you are browsing through your files or updating various settings. The ticketing system is being monitored 24/7/365 by our client care team representatives and the response time is no more than 60 minutes, but it rarely takes more than 20 minutes to receive support. Unlike certain hosting providers, we do not charge more for using the ticketing system, so you can touch base with us as often as you wish and request information relating to any technical or billing problem. Furthermore, you can read a number of educational articles, which will help you deal with the commonest predicaments on your own.

Integrated Ticketing System in Semi-dedicated Hosting

If you’ve got a semi-dedicated server account with our company and you’d like to get in touch with our customer support team, you’ll be able to open a trouble ticket straight from your Hepsia Control Panel instead of using a totally different technical support platform like you will need to do with the vast majority of web hosting companies on the marketplace. Our integrated trouble ticket system will permit you to send a new ticket without difficulty and to go through older tickets using an intelligent search filter. Also, you’ll be able to browse the applicable knowledge base articles that our system will present you with depending on the category that you select for your new ticket. You can carry out all the abovementioned things without leaving your Hepsia Control Panel at any moment, which means that if you confront any obstacle or have a query, you can contact our technicians and fix the particular problem in no more than 60 minutes through one support platform.