24/7 Customer Support in Cloud Hosting
We acknowledge the importance of receiving assistance right away, so our cloud hosting services come with 24/7 tech support and several options for communication. In case you don't have an account yet, you can easily phone us or use our live chat and talk to a live representative, in order to learn more about our services or check if our servers meet the system requirements for your websites. In this way, you'll never end up ordering a service which you can't use. In case you already have your hosting account with us, you can open a support ticket in your Hepsia hosting Control Panel in the event that the issue is entirely technical or it needs further investigation. Unlike the vast majority of providers on the market, we answer to all tickets within the hour, so you will not have to wait for an entire day. Our support services are available round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you select, you will be able to benefit from our 24/7 tech support services even on public holidays. Your websites will be available at all times and so will we. With a number of contact options, you'll be able to pick the easiest approach to get in touch with us and find out about our solutions in case you do not have an account yet, or get support in case you are already one of our customers. You're able to phone us, have a chat with a live representative, send an email message or open a support ticket from the Help section of the Hepsia website hosting Control Panel. The last two options have a one-hour response time guarantee, though it hardly ever takes more than 20 minutes to receive assistance irrespective of the complexity of the problem. With our customer and technical support services, we are there for you anytime you need us, not a few days afterwards.
24/7 Customer Support in Dedicated Hosting
All the dedicated server packages that we provide include 24/7 support through various methods of communication and with a one-hour maximum response time guarantee. If you want to find out more about the plans or you have any kind of billing or general questions, you're able to call one of the local numbers that we have around the globe or you may use our live chat support and consult with a live agent. For strictly tech matters which require some help from a technical support person or an administrator, you can open a ticket from your billing Control Panel or you can send an email, because these channels are more appropriate to keep track of a particular issue. The reply time for them rarely exceeds half an hour, which means that you can forget all about waiting for a full day so as to receive help. The support service is available for all the server-related matters, which includes the pre-installed software. When you want support for third-party apps, you may consider obtaining the Managed Services upgrade that we provide with all the packages.